A dabbawala is a person in the Indian city of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. Dabbawala,s pick up 175,000 lunches from homes and deliver to their customer’s everyday. Only one mistake is made in every 6 million deliveries. Lot of research works are going on dabbawala’s throughout the world. Industries and management consultants are applying dabbawala’s concepts in their work places.
Secretary, Nuton Mumbai Tiffin Box Suppliers Association, Mr. Gangaram L.Talkar and Manish Tripathi (Dabbawala) were received worm welcome from University authorities . Vice-Chancellor, Prof.M.Gangadhara Rao, Registrar, Prof.P.M.Valli and Principal, CMS, GITAM, Prof.K.Sivarama Krishna interacted with dabbawala’s.
“ Work is our god “and our work is “ war against time” quoted by 63 year old dabbawala Mr. Gangaram L.Talkar. While interacting with University Vice-Chancellor he said that 5000 dabbawalas remember the address of 2 lakh customers by heart with same language , same culture and same social status. Dabbawalas are penalizing for not wearing of Gandhi topi and misbehaving with customers,he added. Manish Tripathi (Dabbawala) revealed that dabbawala collection is group-wise but transportation is shared with other groups and they use reliable, fast, efficient, cheap existing local trains for transportation. He expressed that one part our core job of supplying the Dabbas to the people of Mumbai from their home to office will still be carried on without any technology.
Vice-Chancellor Prof.M.Gangadhara Rao appreciated that without using any management techniques dabbawals giving reliable services with hard work , honesty, promptness and time management. Registrar Prof.P.M.Valli expressed that dabbawalas reliable services, their performance and accuracy matching six sigma standards. He said that modern world should learn basic things from dabbawalas to get good results.